Privacy & Cookies Policy
TrueNorth Engineering Ltd · Last updated 3 August 2026
This policy explains what personal data TrueNorth Engineering collects through this website, why, who we share it with, the cookies we use, and the rights you have over your data.
Who we are
This website is operated by TrueNorth Engineering Ltd ("we", "us", "our"), a company registered in England & Wales (Company No. 16656448, VAT GB499244046), based in Manchester, United Kingdom. We are the data controller for personal data collected through this site. Contact: admin@tneltd.com · sales@tneltd.com · +44 7757 174 197.
What we collect and why
Browsing this website requires no account and no personal data. When you contact us or request a quote, we collect only what you provide:
- Name, company, email and phone number — so we can respond to your enquiry and prepare a quotation.
- Part drawings, files and enquiry details you upload or send — so we can quote and manufacture what you need.
- Correspondence with us — to manage your enquiry and any resulting order.
Legal basis
We process enquiry and quote data to take steps at your request before entering into a contract, and to pursue our legitimate interest in responding to business enquiries. Where we send marketing or use non-essential cookies, we rely on your consent, which you can withdraw at any time.
Where your data goes
- Quote and contact form submissions are handled by Zoho CRM (Zoho Corporation, EU data centres — crm.zoho.eu), our customer-relationship-management processor. Zoho also supplies the anti-spam security code on our enquiry form; that check is loaded only once you start filling the form in, not when you arrive on the page.
- Analytics data, where you consent, is processed by Google (Google Analytics 4). Advertising data, where you separately consent, is processed by Google and LinkedIn (Insight Tag) — see cookies below.
- Fonts and all other page assets are served from our own web space. No third party is contacted simply because you loaded a page.
- We do not sell your data or share it with third parties for their own marketing.
International transfers
Zoho CRM stores our data in EU data centres. Where you consent to analytics or advertising, Google LLC and LinkedIn Corporation process data in the United States. Those transfers rely on the EU–US Data Privacy Framework and its UK Extension, under which both companies are certified, supported by the UK International Data Transfer Addendum to the EU Standard Contractual Clauses in the relevant processor terms. You can ask us for a copy of the safeguards we rely on by emailing admin@tneltd.com. If you choose "Essential only", no data leaves the UK/EEA as a result of your visit.
Cookies & analytics
The website works fully without cookies, and nothing is stored on your device or sent to a third party until you have made a choice on the banner. You get three options, presented equally:
- Essential only — nothing is set except the record of that choice itself.
- Analytics only — we enable Google Analytics 4 for measurement only. Advertising storage and ad personalisation stay switched off, and the LinkedIn Insight Tag is not loaded.
- Accept all — analytics as above, plus advertising: Google may use the data to build advertising audiences, and the LinkedIn Insight Tag lets us measure campaigns and show TrueNorth content to past visitors on LinkedIn.
Your choice is stored with the date it was made and we ask again after 12 months. You can change or withdraw it at any time using the "Cookie choices" link in the footer of any page — withdrawing deletes the analytics and advertising cookies already set and stops the tags immediately.
What each cookie does
| Name | Set by | Purpose | Category | Duration |
|---|---|---|---|---|
tne_consent | This site | Remembers your cookie choice and when you made it | Essential (local storage, not a cookie) | 12 months |
_ga | Distinguishes one visitor from another | Analytics | 2 years | |
_ga_DJZRXC443W | Keeps session state for this property | Analytics | 2 years | |
_gcl_au | Measures ad conversions | Advertising | 90 days | |
bcookie, lidc, li_sugr, UserMatchHistory, AnalyticsSyncHistory | Campaign measurement and showing you TrueNorth content on LinkedIn | Advertising | 30 days – 1 year | |
crmcsr, zalb_… | Zoho | Anti-spam security code and load balancing on our enquiry form — set only once you start using a form, never on page load | Strictly necessary | Session |
Our Steel Quota Trackers additionally keep a short-lived cache of quota balances in your browser's session storage so the page does not re-query HMRC on every click. It contains no personal data and is cleared when you close the tab.
Retention
We keep enquiry and quote data for as long as needed to respond and to manage any resulting relationship, and thereafter as required for our legal, accounting and tax obligations. We delete or anonymise records once they are no longer needed.
Your rights
You can ask us for access to, correction of, or deletion of your personal data; ask us to restrict or object to processing; request portability; and withdraw consent at any time. Email admin@tneltd.com and we will respond within one month. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).
Changes
If we change this policy we'll update this page and the date above.